0490 103 351 Admin@ncscare.com.au 63 Ridley St, Charlestown NSW 2290 NDIS Provider New Castle  ✓
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Transport Assistance

Safe, reliable, and dignified transport support that keeps you connected to appointments, community activities, and everything life has to offer.

Daily Living Support Community Participation Supported Independent Living Transport Assistance Therapy Support Support Coordination
About This Service

Getting You Where You Need to Be

Transport is essential to independence. Whether it's a medical appointment, a community activity, a family visit, or a simple trip to the shops — our transport assistance service ensures you get there safely, on time, and with dignity.

We provide both assisted transport (a support worker drives you in their own vehicle or yours) and accompanied transport (support worker travels with you on public transport or in a taxi/rideshare), tailored to your needs and preferences.

Book Transport Support Community Participation
Transport assistance
Doorto Door Service
Services Included

How We Support Your Travel

Medical Appointments

Reliable transport to hospitals, specialist clinics, GP visits, allied health appointments, pathology, and pharmacy. We wait and bring you home.

Community & Social Outings

Getting to social events, clubs, sporting activities, cinemas, restaurants, and community gatherings — staying connected to the life you love.

Shopping & Errands

Supermarket runs, pharmacy pickups, banking, post office visits, and other essential errands that keep daily life running smoothly.

Education & Work

Regular transport to TAFE, training programs, supported employment, day programs, and vocational activities that support your goals.

Family & Social Visits

Staying connected with family and friends who may not be able to provide transport themselves. Maintaining relationships is essential to wellbeing.

Accompanied Public Transport

A support worker travels with you on buses, trains, and ferries — helping with navigation, ticketing, and providing confidence to use public transport independently.

NDIS Funding

How Transport is Funded

Transport support can be funded from multiple areas of your NDIS plan depending on how it's used. Our team helps you understand and maximise every funding option available to you.

  • Core Supports (Assistance with Daily Life 01) — accompanying to appointments
  • Core Supports (Assistance with Social Participation 04) — community access transport
  • Transport Funding (CB Daily Activity or Core Transport) — fixed transport budget
  • Support worker travel charged at NDIS rates per km (currently $0.97/km)
  • Taxi, rideshare, or public transport costs billed separately to plan
  • We help you understand which funding applies to each trip
Transport support vehicle
FAQs

Common Questions

Support workers can use their own vehicle (with appropriate insurance) or travel with you in your vehicle if preferred. This is arranged at the time of booking based on your preference.
Yes. We provide transport across the greater Hunter Region and can arrange longer-distance trips for specialist appointments in Sydney or elsewhere. Additional travel costs may apply.
Our support workers are flexible and will wait for you. Waiting time is charged at the applicable support worker hourly rate. We always prefer to make sure you get home safely.
Absolutely. Transport can be seamlessly combined with personal care, domestic support, or community participation within a single shift — maximising the value of your support time.
Get Started

Ready to Get Moving?

Tell us where you need to go and how often. We'll set up a transport routine that works around your schedule and your NDIS plan.

1
Contact Us
Call, email, or use our online form
2
Free Consultation
We discuss your goals and needs
3
Service Agreement
Review and sign your tailored plan
4
Support Begins
Matched with the right support
Get In Touch Today

Need reliable transport support?

Our team will set up a schedule that keeps you connected to appointments, community, and life.

Enquire Now Community Participation
0490 103 351